Online Store

Frequently Asked Questions

Physical Products Shipping & Delivery

We use An Post for all deliveries. Delivery options and estimated time frames are as follows:

  • Standard Shipping: 3–5 working days within Ireland.

  • Express Shipping: 1–2 working days within Ireland.

  • Free Collection: 2-3 working days

International Shipping: Delivery times vary depending on the destination and customs processing. Customs duties, import taxes, and any other fees are the responsibility of the buyer.

Postage delays: Delivery time frames are estimates and cannot be guaranteed. No refund will be issued for delays caused by postal services or customs clearance.

Lost or returned parcels:

  • If a parcel is returned due to being uncollected, refused, or undeliverable, we will contact you. A new shipping fee will be required to resend the parcel.

  • If a parcel is lost in transit, we will follow An Post’s claims process before issuing a replacement or refund.

Damaged items in transit:

  • All parcels are packaged carefully to minimise risk of damage.

  • If an item arrives damaged or defective, please provide photo evidence as soon as possible.

  • In some cases, we may ask for the item to be returned for inspection. Reasonable return shipping costs will be reimbursed.

Digital Products Delivery

  • Digital Products / Downloads: Digital products are delivered immediately to your inbox once you place an order in the online store. Please check your order confirmation where you will find an attachment to download your digital product.

  • Online courses: Course content will be delivered weekly/monthly as outlined in the course information provided to you on sign up.

    There is no refund on digital products / courses due to the upfront nature of the product.